SHIPPING AND RETURNS
Domestic (Germany) — 2-4 DAYS
Zone 1 EU — 3-7 DAYS
Zone 1 Non EU — 3-7 DAYS
Zone 2 EU + Non EU — 4-10 DAYS
Zone 3 EU — 4-12 DAYS
Zone 3 Non EU — 5-12 DAYS
Zone 4 — 7-14 DAYS
Zone 5 — 7 -20 DAYS
Zone 6 — 10 - 30 DAYS
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We use “Delivered at Place”, or DAP, which can be used for any mode of transport. An extension of DAT, the seller delivers the goods at a named destination, specified by the buyer, although under the ICC rules, the unloading of the goods are the responsibility of the buyer. The seller has to carry out any export formalities and the buyer has to carry out any import formalities. The buyer is also required to sort out duties and taxes, as well as clearing the goods through customs.